Refund policy

We want you and your dog to love The Calm Mat™. If you are not completely satisfied with your purchase, we offer the following:

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of delivery at tom@bloombots.ca with a photo of the issue. We will send a replacement at no charge.

Change of Mind Returns: We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. The customer is responsible for return shipping costs. Once we receive and inspect the item, a full refund will be issued to your original payment method within 5–7 business days.

Non-Returnable Items: Items that have been used, washed, or are not in their original condition cannot be returned.

To initiate a return, please email us at tom@bloombots.ca with your order number and reason for return.